CAREERS

JOIN THE FAMILIA

We're always looking for driven people who treat everyone like Family. To apply, email your resume to info@familiamotorgroup.com with the position you want in the subject line, or call us at 516 884 0582.

OPEN POSITION: DELIVERY COORDINATOR

Familia Motor Group is one of the premier employee satisfaction companies in New York! Our main goal is to build a team full of high achieving individuals that share the same mission, to grow. We provide a rare blend of outstanding leadership and a culture that is distinctively people oriented. Our company proudly offers a notable environment that attracts those with a high level of drive to be successful.

We currently have an outstanding opportunity to join our family. Our Delivery Coordinators are client service specialists. We are looking for a high energy, trustworthy, hardworking individual. Candidates MUST have experience managing client experience, and an understanding of the automotive delivery process is preferred. The right person will have the ability to multitask in a fast paced environment, strong communication skills, and the ability to problem solve for clients on the fly, amongst other things. Most importantly, you must be willing and able to treat everyone like Family!

RESPONSIBILITIES AND DUTIES

• Coordinate delivery of new vehicles to the client's desired location with supervisor and management

• Review the Pre Delivery checklist with the Sales Consultant to make sure all documents, receipts, gift packages and client expectations are properly handled

• Make sure the vehicle is detailed, full of fuel, has all requested accessories installed, has the proper paperwork printed and is ready for a Familia experience

• Demonstrate interior and exterior vehicle features and personalize the delivery to the client's needs

• Document the client experience after presenting the vehicle, including photos and videos

• Review vehicle warranty and maintenance

• Review and educate clients on bank contracts, DMV paperwork and all necessary ownership documents, and guide clients to sign everything needed

• Collect and receipt client cash on delivery

• Communicate the benefits of the vehicle purchased and the benefits of joining Familia

• Provide Familia's Gift Package and introduce clients to our referral program

• Help clients leave a review after explaining Familia benefits

• Familiarize clients with our office number for any questions and introduce our partner companies (Familia Credit Solutions and Familia Digital Services)

• Present keys and relevant documents to the client

• Return all documents, monies and trades attached with the Delivery Checklist to Headquarters, and close out the delivery with your supervisor or manager

• Return dealership paperwork

• Maintain Familia's Treatment Indicator at or above company standards

• Assist in daily duties, which most likely include but are not limited to driving

• Maintain a clean, safe and organized work area

• Participate in required training and record all hours worked accurately

• Follow company rules, policies and procedures, demonstrate the company's Core Values, and observe all federal, state, local and company safety rules

• Other duties as assigned

QUALIFICATIONS

• Valid driver's license with a good driving record

• 1 to 2 years of automotive experience preferred

• Experience with client satisfaction

• Professional appearance

• Able to adapt to changing circumstances often

• Open availability is very important (nights and weekends are scheduled)

• Self motivated, goal oriented and able to work in a fast paced environment

• Outgoing personality with excellent communication skills

• Able to work with other people and in teams

• Willing and able to follow processes

Ready to join the Familia? Email your resume to info@familiamotorgroup.com today.