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New York State Registered Automotive Broker #7126298

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New York State Registered Automotive Broker #7126298

CAREERS

JOIN THE FAMILIA

We're always looking for driven people who treat everyone like family.

How to apply: email your resume to info@familiamotorgroup.com with the position in the subject line, or call us at 516 884 0582.

 

OPEN POSITION: DELIVERY COORDINATOR

At a glance

  • The role: client service specialist who delivers new vehicles to our clients

  • Experience: client experience required, automotive delivery experience preferred

  • Schedule: open availability, nights and weekends are scheduled

  • Must have: a valid driver's license with a good driving record

 

Why Familia

Familia Motor Group is one of the premier employee satisfaction companies in New York. Our goal is to build a team of high achievers who share one mission: to grow. You get outstanding leadership and a culture that is truly people oriented.

 

Who we're looking for

Someone high energy, trustworthy and hardworking who can multitask in a fast paced environment, communicate clearly and solve problems for clients on the fly. Most importantly, you treat everyone like family.

 

WHAT YOU'LL DO

Before the delivery

  • Coordinate delivery of new vehicles to the client's desired location with your supervisor and management

  • Review the Pre Delivery checklist with the Sales Consultant so all documents, receipts, gift packages and client expectations are handled

  • Make sure the vehicle is detailed, full of fuel, has all requested accessories installed and has the proper paperwork printed

At the delivery

  • Demonstrate interior and exterior features and personalize the delivery to the client's needs

  • Review the vehicle warranty and maintenance

  • Walk clients through bank contracts, DMV paperwork and all ownership documents, and guide them to sign everything needed

  • Collect and receipt client cash on delivery

  • Present the keys and relevant documents

  • Document the client experience with photos and videos

Building the relationship

  • Share the benefits of the vehicle and the benefits of joining Familia

  • Provide Familia's Gift Package and introduce our referral program

  • Help clients leave a review

  • Share our office number for any questions and introduce our partner companies, Familia Credit Solutions and Familia Digital Services

After the delivery

  • Return all documents, monies and trades with the Delivery Checklist to Headquarters, and close out the delivery with your supervisor or manager

  • Return dealership paperwork

  • Keep Familia's Treatment Indicator at or above company standards

Every day

  • Assist with daily duties, which most likely include driving

  • Keep your work area clean, safe and organized

  • Take part in required training and record all hours worked accurately

  • Follow company rules, policies and procedures, live our Core Values, and observe all federal, state, local and company safety rules

  • Other duties as assigned

 

WHAT YOU BRING

  • Valid driver's license with a good driving record

  • 1 to 2 years of automotive experience preferred

  • Experience with client satisfaction

  • Professional appearance

  • Open availability, including nights and weekends

  • Self motivated, goal oriented and comfortable in a fast paced environment

  • Outgoing personality with excellent communication skills

  • A team player who adapts quickly to change and follows processes

 

READY TO JOIN THE FAMILIA?

Email your resume to info@familiamotorgroup.com or call us at 516 884 0582. We can't wait to meet you.

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